Need your help. In the past, I relied on TeamViewer to connect my laptop with my mother's PC, but I can't say it fully met my needs. Typically, she'd read out the code to me over the phone, and I entered it, often making mistakes. After struggling for 5-10 minutes, she would send me a photo of the code via messenger. So, I'd finally manage to connect and either configure the printer, which kept disconnecting, or set up AutoCAD. While trying to download drivers, I'd usually get kicked out (although it's possible the issue lay with the internet provider), but eventually, we'd sort out the problems. However, about a month ago, TeamViewer flagged me for using it professionally.

Are there any free, user-friendly alternatives to TeamViewer? I'd appreciate the simplest option since I'll have to guide her through the setup over the phone again.

humans choose Answer

1. I'd say the most user-friendly option would be HelpWire. All you have to do is send the link, and the client on the other end just needs to confirm access. Plus, it's totally free, no need to even sign up.

But if you're looking for mobile access, I'd suggest RustDesk. It's also free, but you'll have to download it from GitHub.

2. Parsec is the best one I've found. It was initially for remote gaming, but their focus on latency also means it's the best one to use even just to do remote work (clicking around GUIs, etc.).

The free tier works great, and if you're doing it on a LAN it doesn't even connect to the wider internet.